When Is Ford Pass Going to Work Again
FordPass is designed to make your day a lot easier by providing you with a range of useful features in the palm of your hand. Whether it's checking your vehicle's fuel levels, finding out when your next oil change is due, or making a payment on your car, FordPass can do it all. If you're having problems accessing the app, we're here to help you. Let's take a look at some of the most common problems.
Trouble Downloading the App
Image via Flickr by crash71100
If you don't seem to be able to download the app, make sure your device is compatible with FordPass. For Android users, your device must be using the software version 8.0 or above. If you're on an iOS device, you need to be running the 12.2 software system or newer or using Apple Watch 3.0 or later.
If your device meets the above specifications, check to make sure you have enough storage capacity for the app. Additionally, make sure you have a stable internet connection. If you're still having problems after performing these checks, try powering off your device, leaving it for 30 to 60 seconds, and turning it back on.
Problem Logging in to Account
If you've recently updated your password or username, make sure you're using the most up-to-date information. If you can't remember your details or you continue to experience problems, tap Forgot on the log-in screen to reset your password. If this doesn't work, you can request to be connected with a Ford Guide, who will be able to assist you further.
Adding Your Vehicle Identification Number
Your vehicle identification number, also called a VIN, is unique to each car. If you can't add your VIN to your FordPass app, check the 17-digit number to ensure you have entered it correctly. Remember that VINs don't include the letters I, O, and U, because they can be mixed up with the numbers 1 and 0. One way of avoiding the challenge of entering your VIN accurately is to scan the label on your door using your phone.
If you're still having issues, you can get assistance from the FordPass team by clicking Help in the app and selecting your preferred method of contact.
Activation Is Pending
To activate FordPass, you need to approve the activation on your vehicle's SYNC screen after you complete the request through your app. If you have followed these steps and you're still getting the pending message, make sure your vehicle is parked in a well-ventilated location and that the engine is not in accessory mode. Additionally, disconnect any devices that are connected to your vehicle through Bluetooth. Finally, ensure that the email address you're using to activate your vehicle is the same one you used to authorize your vehicle.
In case you're a secondary user, you'll need to request permission from the authorized user to activate FordPass. To do this, tap Request Authorization to send a message to all authorized users asking for approval.
Activating FordPass Connect
FordPass Connect is available on select Ford vehicles and allows you to access remote services, such as the ability to lock and unlock your car or start the engine from your phone. To check if your vehicle has FordPass Connect, see if it is listed on your window sticker or in the settings section on your SYNC screen. Once you've located FordPass Connect, activate it to take advantage of its features.
The App Is not Responding
If the app doesn't appear to work, check your device against the software requirements for FordPass, which are software version 8.0 or newer for Android, and version 12.2 or later for iOS. Then, ensure you have the latest version of FordPass by visiting your app store to see if an update is available.
If FordPass is running the latest version, try force closing the app before starting it up again. Alternatively, try logging out and logging back into your account.
Viewing Your FordPass Rewards Points
When you join FordPass, you'll automatically be enrolled in FordPass Rewards. The only exception to this is if you joined prior to March 2019, in which case you'll need to agree to the updated terms and conditions first. Once you're enrolled, you collect points based on your purchases at participating Ford dealers. These points can then be used to obtain discounts on services for your Ford vehicle.
If you can't see your points in the app, note that they can take up to 30 days to appear. Alternatively, you may still need to activate your vehicle's modem. Remember that your Ford's modem needs to be activated within the first 60 days of purchase and remain activated for six months in order for you to receive your rewards points. If you deactivate your modem prior to the conclusion of the six-month period, your points will be removed.
Other Troubleshooting Tips
Sometimes, your vehicle may not show up in the FordPass app. This problem can usually be solved by logging out of your account and logging back in. If this doesn't work, try adding your vehicle to your FordPass app again, either by scanning the VIN or entering it manually. If this fails to resolve the problem, try logging into your Ford account and adding your vehicle there.
Another issue experienced by some iPhone users is that FordPass drains your phone's battery. FordPass has worked with Apple to resolve a software issue that may have been causing this problem. To benefit from the change, make sure you're running the newest version of iOS and the most up-to-date edition of FordPass.
We hope this overview of some of the most common problems and questions around the FordPass app has helped resolve your query. If you're still having difficulties or would like help, don't hesitate to reach out to our expert team at Oxmoor Ford. We're waiting to assist you with your questions about your FordPass app or anything to do with the wide range of technology in your vehicle. Contact us today to learn more.
Source: https://www.oxmoorflm.com/blog/why-is-my-fordpass-not-working/
0 Response to "When Is Ford Pass Going to Work Again"
Post a Comment